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RETURNS & EXCHANGES POLICY



RETURNS & EXCHANGES

Please note that items should be returned new, unused, unwashed. All returns & exchanges must be communicated to us within 3 working days after receiveng the package.

We only accept retursn & exchanges for the following reasons:

Incorrect Items

If you received an incorrect item, we will process an exchange right away for the item you originally ordered.

Defective Items

Any irregularities in the garment are results of the process and are integral to the individualities of the garment. Anyhow if you are not happy with the item, you may send us the picture of the defect(s) so we are able to decide whether you can exchange it or not.

Size Issue

Do take note that measurements may vary 1-2cm due to manifacturing process.

If you have size issues with the item you have purchased, we accept size exchange if there is stock available fo the desired size. Please follow these instructions :

Please email us at hello@elixilona.com with the subject “Returns & Exchanges” and also provide the information why you want to return the item. We will get back to you with further instruction and an address to mail it back to.

  1. Items must be mailed for return within 3 days of arrival date and customers are responsible for the return shipping fees.
  2. Once we have received the return and check the item(s) condition, we will send you the exchange items.